It's been a rough year for me and iPhones. I'm usually very careful with my stuff, but a couple months ago I destroyed an iPhone in an epic rain storm on my motorcycle. Over the weekend I actually dropped my new iPhone 5s. Twice. That's about two more times than I usually ever drop delicate electronic equipment. I didn't notice for a while, but one of the drops put a nice little hairline crack across the botton of the screen. Sigh...
I made an appointment at my local Genius Bar for this afternoon at 2:30 PM. I showed up a couple minutes early and settled in for the wait. Well, I tried to settle in but an "Apple Genius" grabbed me about 2 seconds after I checked in. He said they don't have replacement screens for the 5s yet (they only got the iPhone 5 replacement screens this past summer) so he would have to replace the phone. Because it was a hairline crack without an obvious impact point he replaced it for free! (OK, he saw where it impacted but it was so subtle he pushed the free replacement through for me.)
I was out of the store and back in my car with my new phone by 2:50 PM. And most of that time was waiting for the phone to restore itself from the latest iCloud backup. I was probably with the Apple Genius for less than 10 minutes.
Again, thank you Apple for the fantastic customer service! And I promise to take better care of my stuff. In fact, a new case I had recently purchased had been delivered while I was out getting the new phone. Too bad I didn't have that a couple days ago.