FAQ

Do you perform support on an as needed basis?

Studies show that proactive maintenance improves equipment longevity, uptime and efficiency, and provides cost savings over time. All computer network support is provided via Managed Services.

What does your GOODCare Managed Services Fee service Include?

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

• Patch Management and Service Pack updates
• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches

Remote Help Desk, Lab/Bench Service and Onsite Service for all covered equipment, operating systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers and Switches
• Microsoft Windows XP Pro and Windows 7 Desktop Operating Systems
• Microsoft Office
• Microsoft Windows Server Windows Small Business Server
• Microsoft Exchange Server
• Lotus Domino Server and Lotus Notes
• iOS mobile devices - iPhone and iPad
• Android devices
• Google Apps cloud services
• And more!

So no matter what happens in my environment, I’ll never pay more than one Managed Services Fee per month?

Examples of items that are not covered under the GOODCare Managed Services Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of the regular monthly fee, you will always be notified in advance for approval.

Aren't you a one-man shop? What happens if you aren't available or go on vacation? Woudn't we be better off with a bigger company?

Good Computer Guy is part of a local consortium of small technical support companies. When I am on vacation there are several people who can cover for me. We all do business similarly and are familiar enough with each others' networks. The major benefit to working with me, though, is that I get to know your network and your users very well. You'll never have to worry about a rookie who just started showing up and not knowing enough about your environment to be able to help you. Also, with the Internet and mobile technologies I am able to resolve just about everything remotely from wherever I am.

What other services and solutions do you provide?

All of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

• Revenue-generating Web Development solutions that drive clients to your Website
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
• High availability solutions such as co-location services for your critical systems

Do you offer remote support services?

Yes. As long as your high speed internet connection is working, most of your technical support issues, repairs and maintenance can be resolved remotely. No more waiting for the computer guy to show up!

How can I get more information and get started with your Services?

Just give a call at 508-251-1150 and schedule an appointment with you to discuss your particular business needs. In order to make certain that we are a good fit for each other the process begins with a Technology Assessment that includes a Needs Analysis. The results of the assessment will be analyzed and recommendations made to meet your current and future business needs.