Through the GOODCare Managed Services plan Good Computer Guy becomes an extension of your business, and a true partner. Because the GOODCare Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, Good Compute Guy assumes both the financial and technical risks in the relationship, fueling a commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true partner should.

Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. Good Computer Guy then works with you to identify your critical business processes, pain points and vulnerabilities, and performs a threat analysis to determine your business risks. Completing this process allows a Technology Plan to be designed that aligns with your long-term business goals.

The heart of any support program is its Help Desk.  Utilizing a custom web-based help desk ticketing system any problems or issues that arise will quickly be communicated, resolved, and documented. 

Servers and workstations all require regular updating in addition to monitoring. 

Some plan levels include on-site consultation to regularly review your company’s goals and technology issues with you.

Businesses are continually scrutinizing IT budgets. Service quality and high-availability demands are at an all time high. The Internet has revolutionized how businesses operate, allowing  the ability to proactively monitor your critical devices and services and predict potential failures before they occur.

An important component to your business continuity or disaster recovery strategy is the capability to back up and store your critical data to a secure offsite location, allowing you to retrieve it from any Internet-connected device should your organization experience a business interruption, catastrophic failure or the inability to access your place of business. 

Technology and our ability to harness its benefits to improve your organization's productivity has certainly come a long way. High speed, secure networking has evolved beyond the Local Area Network to Wide Area Networks, the Internet, Smartphones, tablets, and beyond.

Pre-purchased blocks of hours and fixed fee projects are available for network upgrades, special projects, development, or any other type of service offered outside of the plan.